In today’s fast-paced business landscape, service operations have evolved from manual processes to digital, AI-driven, and data-centric models. Businesses are now leveraging technology, automation, and predictive analytics to improve efficiency, customer experience, and performance.
At John Ainsworth Consulting, we help businesses optimise operations, streamline processes, and enhance customer satisfaction using cutting-edge strategies and technology. Whether you’re modernising your financial services platform, transforming customer service operations, or restructuring outsourcing and BPO, we provide tailored solutions for long-term success.
Technology adoption
How can digital tools give you a competitive edge?
Employee engagement
How do you attract, train, and retain top talent?
Operational structure
How should your business be organised for maximum efficiency?
Customer experience
How do you improve service delivery and satisfaction?
Debt Collections
& Recoveries
General
Insurance
Life &
Pensions
Protection
Insurance
Banking & Financial
Services
Outsourcing &
BPO Providers
Utilities &
Public Sector
Service Operations & Business Transformation Specialist
With extensive experience in corporate leadership, operational transformation, and business turnaround, we understand the challenges of managing budgets, performance expectations, and complex change initiatives. Our expertise spans digital transformation, process optimisation, and regulatory compliance in highly regulated industries.
“We collaborate with businesses to develop sustainable strategies that enhance service delivery, optimise workflows, and improve overall business performance.”
Hands-on, results-driven approach to operational improvement.
Deep industry knowledge across financial services, insurance, and outsourcing.
Proven track record of driving operational efficiency and customer satisfaction.
FCA-approved with expertise in regulatory compliance.
Service operations strategy
Optimising customer service, digital platforms, and back-office processes
Process transformation
Improving efficiency, reducing costs, and increasing service quality
Technology-driven solutions
Implementing AI, automation, and cloud-based platforms
Performance turnaround
Revitalising underperforming business areas
Well rounded experience
Comprehensive experience in both Public and Private sector organisations
With decades of experience leading large-scale service operations and business transformations, I have worked as both an operational leader (COO/CEO) and a hands-on consultant.
I specialise in helping businesses embrace digital transformation, redesign processes, and build customer-first service models that drive sustainable success. Click below to view what others say about me.
Operational Turnaround Consulting
Helping businesses diagnose issues, enhance workflows, and boost efficiency with a hands-on, people-focused approach.
Business Transformation & Digital Strategy
Guiding organisations through platform migrations, cloud adoption, and process modernisation to improve service delivery.
Operations Capability Building
Creating a culture of continuous improvement through training, leadership development, and operational restructuring.
Outsourcing & BPO Consulting
Expert advice on outsourcing strategy, vendor selection, contract negotiation, and operational oversight. We also support BPO providers in bids, operations, and transformation initiatives.
Looking to improve your customer service operations, streamline processes, or enhance digital transformation? Let’s discuss how we can help.
